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Tenant Shocked at Letting Agent’s Demeaning Email
This article is an external press release originally published on the Landlord News website, which has now been migrated to the Just Landlords blog.
A tenant was shocked to read an email from her letting agent, in which she was called a “bitch”.
Sarah Darlington was apparently copied into the email by accident, with the message stating: “I’m not dealing with this bitch.”
The 29-year-old para-legal had asked S & S Estates in Prestwich to fix an alarm.
She says: “It is unbelievable. I would be fired on the spot if I acted that way in my job. Not only is it completely unprofessional but it also shows how they work in the office.
“The only thing I did was to send them a polite email asking them to fix the alarm. I did not deserve that treatment.
“After getting the message on Thursday night, I found the company’s directors and emailed them as well as the manager, but all I got was a reply on Friday afternoon saying the complaint had been passed on.
“There was no apology, it’s disgusting.”1
After not receiving an apology, Sarah posted the email on her Facebook page.
